About Six Pillars Consulting

Six Pillars Consulting does not consider customer loyalty in isolation or as an “end” in its own right. Instead, the business works to review and measure employee engagement and operational effectiveness.

The consultancy has enjoyed significant success in transforming customer loyalty for some of the world’s largest brands. They work to restore damaged customer relationships, driving sales effectiveness, managing cost/risk, implementing quality systems and directly achieving business unit growth.

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How to use Net Promoter Score as a quality performance indicator
Many ISO standards require you to determine, monitor and measure output. However, they do not prescribe which key performance indicators (KPIs) or quality performance indicators (QPIs) you must track, how to track them or even when to do so. These are for you to decide. Read more: ISO 9001:2015 KPIs...
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Resources by Six Pillars Consulting

Using customer loyalty to drive business success
Learn how to use good governance and quality management to drive business success. In this training day, we go well beyond ISO 9001:2015 and look at using NPS, customer loyalty maturity models and strategies for increasing overall satisfaction.
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Customer satisfaction gap analysis template
Need a fast and easy way to identify strengths and weaknesses in your customer satisfaction management system? This gap analysis package has been designed by certified Qualsys partner Six Pillars Consulting to help you identify opportunities for improvement.
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