Our mission is to make quality the role of everyone. That’s why when you become our customer, you get:
- A bespoke mixture of administrative and basic licenses to suit your business
- Tiered modular and support packages to match your needs
- Supplier portals to drive quality into your supply chain
- Ongoing hosting, support and maintenance
- Ongoing training and coaching for your administrative users
- Access to user groups to help shape our product roadmap and network with peers
- Free customer success services to engage your entire business
What factors go into how you price your software?
- Number of users
In our pricing model, we give you licences for administrative and basic users for each of the EQMS modules you wish to purchase. Administrative users control and edit the overall structure, permissions and configuration of the system. Basic users access the system to perform tasks and access information added by administrative users – whether that’s reading documents, completing training records or flagging issues.
We want to make sure your systems are going to last, so we give you a best practice implementation. Our prospects are usually surprised that our service fee is higher than the cost of the software licences. When we start the implementation, however, our customers realise the importance of having a support team to help review processes and provide training and mentoring. Implementing any new system takes lots of time, energy and commitment. This is especially true when the system must meet the most rigorous regulatory requirements. We help make sure it’s done properly.
3. Additional products
Another variable in the pricing is whether you need any add-ons, integrations with your ERP or bespoke developments. These are usually bespoke, and can range in price from one hundred pounds to several thousand.
Do I need to buy services?
Yes. All new customers need to buy services to get started on the right foot with their management system.
Governance, risk and compliance is about much more than putting a load of processes in a central system and hoping it’ll stick. It’s about transforming your company culture to bring about a more analytical, efficient, profitable and happier business. That’s much easier to do in the thriving ecosystem of Qualsys’s customer training programmes, and with the personal support of our passionate service implementation team and account managers.
Do I need to pay for a year up front?
Our software is billed annually by default. We’ve found that customers who can commit to a full year of using the software will be more successful in the long run. And since your long-term success is our goal, we want to encourage practices that support that goal.
Annual contracts make happier customers. And we want you to be happy.
Which types of support are included in the price?
Our structured pricing packages, from Bronze to Platinum, allow you to select the level of support appropriate to you.
Each package offers its own tier of SLAs, bundled training and configuration days, upgrade credits and additional tools.
We also invite all champions to join free user groups, webinars and community meet-ups.
Do I need to buy hosting?
When we go through the pricing with you, we’ll ask whether you’d prefer to self-host or use our cloud hosting option. There’s a small monthly fee for our cloud hosting option.
Do all modules cost the same amount?
All modules cost the same. It’s easy to upgrade, add more modules or licenses at any time. You’ll have a dedicated account manager who you’ll be able to contact at any point to request changes to your system.
You don’t have to go it alone. Our customer support and services teams are here to answer your questions, help you implement a best practice management system, and make sure you’re getting the most out of your tools. All that — plus our detailed help documentation, educational resources and training programmes — means you’ll never feel left out in the cold.