Account Executive

Salary:

Base £20 -25k dependant on experience.  Uncapped commission earnings with OTE to £30-35k

Scope of Role:

Qualsys is looking to appoint an Account Executive to maintain and build strong relationships with its growing portfolio of business customers.  Working as part of a small team, the role requires a motivated and enthusiastic individual with a passion for customer service, an aptitude for business technologies and a desire to understand customer needs.  The Account Executive is responsible for monitoring and enhancing customer satisfaction and promoting and selling the company’s portfolio of products and services. The Account Executive is the first point of contact for customer queries and is responsible for providing a timely, high quality response to all customer enquiries and acting as an interface between the customer, the Account Management team and other Qualsys teams as appropriate. The company’s goal is to provide World-class products and services that deliver high levels of satisfaction and limit customer churn to less than 5%.  The Account Executive is responsible for achieving this goal across a portfolio of customer accounts.  Twin objectives for the role are to protect the existing, recurring annual income stream and to build incremental revenues. A willingness to learn is critical as an understanding of the company’s software and the benefits offered to a variety of business sectors is critical.

 

Key Skills:

  • Customer-facing experience and an understanding of how to achieve sales, profitability, and budget goals
  • Strong analytical, critical thinking and problem-solving skills
  • Strong presentation and communication skills, both verbal and written
  • IT literate with experience of using Microsoft Office packages
  • Good time management, resource management and organisational skills
  • Driver with a clean Full Licence prepared to travel occasionally to meet customers

 

Experience:

  • Experience of customer service roles
  • Knowledge of how to build strong business relationships with customers
  • An understanding of business processes and organisational structures
  • Experience of using business software systems
  • Ability to effectively communicate with colleagues and with customers

 

Qualifications:

  • Degree or equivalent business experience
  • Driver with a clean Full Licence prepared to travel

 

ItemFunction%
1Account Contact40
2Account Sales and Marketing30
3Account Development10
4Inter-Department Liaison15
5Account Administration5

 

Description:

Working as part of a small team, the Account Executive is responsible for monitoring and enhancing customer satisfaction and promoting and selling the company’s portfolio of products and services. Facilitated by the company’s goal of provide World-class products and services, the twin objectives for the role are to protect the existing, recurring annual income stream and to build incremental revenues.

The role requires a motivated and enthusiastic individual with a passion for customer service, an aptitude for business technologies and a desire to understand customer needs.  The Account Executive is responsible for maintaining and building strong relationships with Qualsys Tier 3 customer base.  The Account Executive is the first point of contact for customer queries and is responsible for providing a timely, high quality response to all customer enquiries and acting as an interface between the customer, the Account Management team and other Qualsys teams as appropriate.  A willingness to learn is critical as an understanding of the company’s software and the benefits offered to a variety of business sectors is critical.

Account Contact:

  • Establishing and maintaining strong client relationships through regular telephone and email contact with a portfolio of Tier 3 customer accounts
  • Optimise customer satisfaction by understanding customer use cases and advising on the best mix of products and services required to meet existing objectives
  • Minimise customer churn by identifying potential issues early and arranging for the implementation of mutually acceptable solutions

Account Sales and Marketing:

  • To build, manage and maintain a substantial recurring income from the portfolio, and to ensure that all activity is accurately updated in the Salesforce CRM system.
  • To actively and professionally manage the recurring income cycle and obtaining commitment to renew.
  • To work closely with the marketing team to develop collateral for campaigns to stimulate sales
  • To effectively meet sales targets for recurring sales to existing accounts set by management

Account Development:

  • Identify networking opportunities to extend the account portfolio within each account’s wider organisation
  • Understand customer use cases and advise on the best mix of products and services required to meet future objectives
  • Identify networking opportunities to extend the account portfolio outside the account through their supply chain and contacts
  • Liaise with the Account Management and New Business teams to ensure that all developmental sales opportunities from existing customers and the supply chain/contacts are fully captured and explored
  • To effectively meet sales targets for the generation of incremental sales to existing accounts set by management

Inter-Department Liaison:

  • Liaison with the Accounts team to ensure timely collection of moneys owed and to minimise bad debt
  • Liaison with the Development team regarding customer suggestions for enhancement
  • Liaison with the Installation team regarding software installation and upgrades
  • Liaison with the Services team regarding the delivery of services
  • Liaison with the Support team to support communication regarding problem resolution

Account Administration:

  • Maintenance of Salesforce and other Qualsys systems to create accurate, up-to-date customer records and facilitate the regular review of business performance with management
  • Record customer data to build comprehensive information that supports better products and services

Key Skills:

Customer-facing experience and an understanding of how to achieve sales, profitability, and budget goals

Strong analytical, critical thinking and problem-solving skills

Strong presentation and communication skills, both verbal and written

IT literate with experience of using Microsoft Office packages

Good time management, resource management and organisational skills

Driver with a clean Full Licence prepared to travel occasionally to meet customers

Experience:

Experience of customer service roles

Knowledge of how to build strong business relationships with customers

An understanding of business processes and organisational structures

Experience of using business software systems

Ability to effectively communicate with colleagues and with customers

Qualifications:

Degree or equivalent business experience

Driver with a clean full Licence prepared to travel

Want to join our team?

Email Commercial Director Robert Oakley: robert.oakley@qualsys.co.uk or fill in the form below.