An implementation which sets your business up for success

We make the implementation process as straightforward, transparent and easy as possible – so when you are implementing the solution you can still manage your other roles and responsibilities.

When you start the implementation process, your assigned Service Implementation Manager will give you access to our project management software. This is a private portal with a list of actions which need to be completed to keep the project on track. You know what to expect and it is clear what you need to do. You are in complete control and there are no surprises.

Your dedicated Service Implementation Manager ensures you follow our best practice framework – giving you the knowledge to use the system to its maximum effectiveness.

GRC Software implementation, validation and configuration services

Keeping things simple

When you implement a new system, you need to make sure it reflects the unique needs of your business.

We guide you through the entire implementation process. Over the past 22 years, we’ve successfully implemented over 400 systems in complex, heavily-regulated organisations across more than a dozen different sectors.

Despite the differences in regulation in those sectors, the challenges businesses face are remarkably similar, whether we’re dealing with a global manufacturer or a growing medical device organisation. It’s all about keeping things simple to limit the need for training and to make sure the system is adopted by as many employees as possible.


We selected Qualsys's GRC solution as it can be operated on various platforms. We have a number of Linux users so the software had to operate under this environment as well as Windows. Qualsys have been very supportive during all phases of the project (Dave Beard in particular) and we look forward to becoming a long-term client.

Stewart Wilson – Quality Manager, York Instruments

Implementation services

All our services follow best practice frameworks which help make your project run smoothly.
Our configuration support services join best practice with technology. We provide a range of configuration services to make our software work for your business.
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We consider ourselves, first and foremost teachers, and here to mentor you through your journey. It's no different when it comes to training your employees on how and why they need to use the system you have invested in. Here's more on our approach to training.
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Global pharmaceutical businesses, NHS trusts and other life-science businesses have been able to validate our software as compliant with the requirements of regulations such as GAMP 5, ISO 9001, ICH GCP E6 and FDA 21CFR Part 11, and electronic signature legislation such as the EU Electronic Signatur...
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Data migration services
It's easy to feel overwhelmed when you need to replace your legacy systems. However, help is at hand. We can help you move data, documentation and forms.
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Employees are the most valuable asset when rolling out a new system, but engaging employees is often the most overlooked part of the project. Here's how we work closely with you to keep all levels of your business involved.
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Meet the implementation experts

Chris joined Qualsys in 2015 following a ten year career in the financial sector. Chris’ wealth of experience with GRC solutions, system implementations, and project management made him a great fit for the Services Team. Chris was promoted to Services Director in 2017 and is now responsible for managing the Services Team delivery of end-to-end EQMS services. Chris has a strong ethos of PEOPLE first and this is strongly reflected in the quality and delivery of all EQMS services.In his spare time, Chris enjoys ‘trying’ to playing golf and spending time with his young family.
Chris Owen
Services Director
Kate’s all about improvement, at work and at home. After several years managing quality systems in the healthcare world, Kate brought her keen analytical mind to Qualsys, where she oversees our ISO compliance and the development cycle of our software. When she’s not making Qualsys fitter, faster and stronger, she’s knee-deep in Peak District mud training for her next 10k.
Kate Armitage
Head of Quality Assurance
Mark manages the end-to-end implementation process of our grc software, making sure that the system is configured to best fit our client's requirements and providing the essential training. He has over 15 years' experience in technical roles, implementing solutions for the NHS and other highly-regulated and complex-structured organisations across the globe. In his spare time, Mark enjoys watching Sheffield United and spending time with his family.
Mark Brook
Senior Service Implementation Manager
Caroline Wilson
Service Implementation Manager
After four years working with quality systems and procedures in the world of engineering, Declan brought his practical knowledge and experience with him to become part of the Qualsys team. In his spare time Declan is interested in writing and filmmaking.
Declan Webster
Service Implementation Manager
Over 8 years’ experience implementing services and software into the Postal and Workforce Management industries. I hugely enjoy working closely with customers and providing one-to-one and classroom lead training. I am looking forward to working in the Governance, Risk and Compliance industry and living and working in Sheffield. In my spare time I enjoy playing pool and watching football – and family time!
Assad Toor
Service Implementation Manager
With two young daughters at home, Dave’s a dab hand at organisation. He’s been implementing software for many years, managing large projects for an NHS IT supplier before joining Qualsys in 2016. Dave uses his vast knowledge and expertise to guide customers through the process of implementing our software. Outside work, you’ll find him cycling, running or playing roller hockey.
Dave Beard
Service Implementation Manager
Jayney has had quite the career – florist, mental-health nurse, travel rep, hotel manager. She’s even worked at Qualsys before. Since returning in 2015, she’s managed our installations and upgrades and provided crucial support to our implementation team. Though Jayney sees Qualsys as one big family, her actual family takes up most of her time – and she wouldn’t have it any other way!
Jayney Needham
Service Implementation Support
Liam is a key member of the service implementation team, helping to train and configure EQMS for our new customers.
Liam Pollard
Service Implementation Manager
As Operations and Infrastructure Manager, I enjoy the working environment, meeting new people and facing new challenges. I have over 19 years of IT experience working in the healthcare sector in a number of customer facing and technical roles, before moving into management. In my spare time I enjoy being outdoors with my family, football and playing golf.
Chris Webster
Operations and Infrastructure Manager